Maybe you have a great relationship with your current IT support provider – they’re responsive, effective, and not too expensive. On the other hand, maybe you’re less than satisfied with how long they take to respond to support requests, and how problems never seem to get fixed for good.
Whether you’re in the market for a new IT support provider or not, there’s one thing you can’t overlook – could your IT support provider use your passwords to hold you hostage?
It may sound dramatic, but this is more common than you may think. A client will attempt to change providers, but the old one hangs on to their passwords and admin rights for their software, server access, cloud platforms, etc. They do this for any number of reasons whether it’s while they wait for final fees to be paid, hardware to be returned, or even just out of spite, to disrupt the transition process.
Regardless of the motive, it’s important for you to make sure the same can’t happen to you. Be sure you have these passwords stored in a safe place:
• Your cloud platform (Microsoft Office 365, WaaS solutions, etc.)
• Server and Domain Admin access
• ISP Admin access
• Wireless Device Portal
• Firewall Login
• Web Hosting Account
That said, with the right partner you don’t have to handle this on your own. Inspired IT is proud to offer a robust documentation service that allows you store and access vital information (such as your many passwords) both securely and conveniently.
Don’t wait until you’re switching IT support providers to see if yours will cooperate. Do your due diligence today to ensure your peace of mind for tomorrow.