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Teams Calling

Inspired IT has created a partnership with Perth-based ICT solutions company, R-Group International which allows us to offer Microsoft Teams Calling to our customers. Teams Calling is an ingenious design by Microsoft that enables staff members to make and receive calls from anywhere within the Teams app.  Now we’re excited about being able to offer this service to all our clients with an Enterprise License or Business 365 Licence with a Business Voice without call plan addon.

There is a multitude of benefits to using our new Teams Calling service. These include all the functions you would enjoy from a standard calling service, such as hold, transfer, forwarding and voicemail, but instead through the cloud. It can help increase efficiency because staff can see exactly who is available and select the best communication method, be it calling them by video, voice or through an online chat. Your business will be allocated a telephone number that is capable of handling local, long-distance, mobile audio and video calls.

It unites all your technology into one place, avoiding confusion. Team Calling also helps increase productivity by allowing instant screen sharing while linked via video between two or more people to allow files to be exchanged live without any interruptions. This also helps achieve a higher level of collaboration. Efficiency can be increased through clearer audio and video connections. There is also an automated answering system available, and this permits staff to answer inbound calls and direct them to the correct queues via a cloud-based phone system.

In addition, Microsoft Teams Calling allows businesses to create custom greetings and play a chosen piece of music for customers waiting on hold and the set up of shared voicemail. It is also a 100 per cent cloud-based system that results in employees being able to transition smoothly between Microsoft Teams while on the move to their office phone at their desk. Calls can be made from a laptop, headset or traditional phone using the delegated Microsoft Teams Calling number thus creating a more cohesive means of telecommunication.

At Inspired IT we knew we had to enter into a partnership to be able to give our clients the best possible Teams Calling experience and chose R-Group International because it had a pre-existing system in place with its telecommunications services operating from multiple data centres across Australia through its licensed carrier division. We have now invested in training by R-Group’s UC team and our staff are fully supported by a 24/7 Microsoft Office 365 helpdesk, so we are able to quickly troubleshoot any issues that may arise.

“We’ve had our sights set on offering Teams Calling for some months and by partnering with R-Group we are finally ready to offer it to our customers, in a form that meets our company’s very high standards,” Inspired IT’s Managing Director Matt Seeds says.

Our Teams Calling packages range from $12 to $20 per month per user, depending on whether the cost of calls and which calls are included in the deal. There is a one-off set-up fee and OnDemand support is charged at our standard hourly rate.

“R-Group were our ideal choice to work with because they’re on the same wavelength and offer a fantastic service,” Matt Seeds says. “Our customer satisfaction is of paramount importance to us and we only wanted to move into this new sphere if we could offer our clients a cast-iron guarantee that Teams Calling would assist in the smooth running of their business.”

Covid-19 has highlighted the importance of having a cloud-based business, not only for exchanging files and storing data. With Teams Calling and an audio/visual cloud-based calling system of offer, Inspired IT can offer businesses the ultimate in communication technology which is especially beneficial for staff on the move or working remotely.

Call us today to see how we can help your business operate more smoothly with Microsoft Teams Calling and we’ll help you choose the best package for your company’s needs.

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