Managed IT
Perth, Western Australia
50+
Davey Real Estate, a Perth-based agency with over 50 employees, was facing persistent IT challenges that hindered productivity and growth. Their systems were outdated, support was reactive, and communication with their previous provider was inconsistent. Seeking a proactive and transparent IT partner, Davey Real Estate engaged Inspired IT to modernise their infrastructure, improve connectivity, and provide strategic guidance aligned with their business goals.
Before partnering with Inspired IT, Davey Real Estate relied on an ageing SBS server, unreliable Wi-Fi, and outdated network switches. These technical limitations frequently caused connectivity issues and performance bottlenecks. More critically, their previous IT provider lacked clear communication and strategic foresight, resulting in unresolved issues, unclear timelines, and reactive support.
This environment led to frequent downtime, delayed issue resolution, and growing frustration among staff. Without structured reporting or forward planning, management struggled to budget for IT expenses or make informed decisions about upgrades. The lack of visibility and strategic alignment made it difficult for the business to scale effectively or maintain operational efficiency.
Inspired IT delivered a comprehensive solution that addressed both technical and operational pain points. Each project phase was mapped out collaboratively with Davey Real Estate, ensuring clear expectations and regular check-ins. Post-project reviews confirmed that outcomes aligned with business goals and budget.
Full Network & Server Upgrade
Inspired IT undertook a full network upgrade to help Davey Real Estate operate at its full potential – including retiring legacy infrastructure, installing network upgrades and supporting the business in a transition to Entra ID.
Comprehensive Wi-Fi Refresh
To tackle Davey Real Estate’s ongoing connectivity issues, Inspired IT implemented a new managed Wi-Fi solution across both the Scarborough and Padbury offices to improve communication across the team.
Process & Budget Review
Following ongoing discussions with Davey Real Estate around their expectations from an MSP, Inspired IT implemented regular comprehensive process and budget reviews, including monthly reporting, asset tracking and better cost visibility to support with budgeting.
Since implementing Inspired IT’s solutions, Davey Real Estate has seen significant improvements across their systems and processes:
System uptime has increased to over 99%, reducing disruptions and enhancing staff productivity.
Issue resolution is faster and more transparent, thanks to structured communication and a responsive ticketing system.
Financial visibility has improved, enabling better budgeting and strategic IT investment planning.
With modern infrastructure, proactive support, and full visibility into IT operations, Davey Real Estate is now positioned for scalable growth and long-term success. The improvements have empowered their team to focus on strategic initiatives rather than troubleshooting, while reliable systems and clear communication ensure operational continuity.
“Working with Inspired IT has been a fantastic experience. Their team is highly professional, personable, and proactive. They've taken the time to recommend cost-effective solutions that not only enhance our systems but have also reduced our overall IT spend. Their ticketing system is excellent, and they’re always quick to respond. It’s been great to work with an IT company that truly feels like an extension of our team. We’re extremely pleased with their service and would happily recommend them—10 out of 10, without hesitation.”
Simon Spencer, Marketing Director, Davey Real Estate
