Fully managed IT services for core staff + ad‑hoc support for specialist consultants
North Perth, Australia
20
Platform Communications is a communications, marketing, and graphic design consulting firm that works with big and medium-sized clients in the mining, energy, government, education, and transportation sectors. They wanted an IT partner who could offer consistent, proactive assistance and understand how their organisation works and what it needs to run well.
As the business expanded, Platform Communications needed an IT provider who could deliver more reliable service and cost‑effective solutions tailored to their workflow. Their previous provider struggled to offer the responsiveness and clarity the team required. This resulted in recurring issues, higher overheads, and uncertainty around IT decision‑making. The business wanted a partner who could communicate clearly, minimise disruptions, and ensure their systems supported their growing client base.
Inspired IT developed a structured support approach designed to give Platform Communications the clarity, stability, and responsiveness they were missing.
Managed Services for Core Staff:
Inspired IT took care of all the IT needs for important team members, making sure they always had trustworthy help. This took the trouble of fixing things off the internal workers and gave the consultancy peace of mind that help was always available.
Flexible Support for Specialist Consultants:
Specialist consultants received on‑demand, ad‑hoc support tailored to their individual needs. This flexible model ensured that everyone in the organisation had the right level of IT assistance without unnecessary cost or complexity.
Clear, Jargon‑Free Communication:
A standout element of the partnership was Emma’s approach to communication. She took the time to understand how the company worked and described each recommendation in simple, understandable language. This made the team feel knowledgeable rather than overwhelmed, giving them more confidence in their IT decisions and overall strategy.
Inspired IT’s partnership with Platform Communications delivered clear, measurable improvements across day‑to‑day operations and overall IT performance.
Platform Communications experienced a significant drop in IT problems, resulting in smoother daily workflows and less downtime. Staff were able to stay focused on client work rather than troubleshooting recurring issues.
Compared to their prior provider, the new support model turned out to be more cost-effective. This change allowed the company to get more out of its IT investment by saving money and improving operational efficiency.
The Inspired IT support team was regularly described as responsive, knowledgeable, and easy to work with. This was a big improvement over the client's previous IT experience. This reliable help made them feel more confident in their whole IT environment.
With a stable IT foundation in place, Platform Communications can continue focusing on serving high‑profile clients across multiple industries. Their priority moving forward is to maintain the partnership with Inspired IT, ensuring their systems remain secure, reliable, and aligned with the dynamic needs of a modern consultancy. This includes proactive monitoring, continued clarity in communication, and scalable support as the business evolves.
“Emma Richards the Customer Success Manager takes the time to truly understand our business and explains everything clearly in plain language, making IT easy for the whole team to understand. Since working with Inspired IT, the number of IT issues we experience has reduced significantly, and we’ve also seen clear cost savings compared to our previous provider. Emma’s proactive, reliable approach gives us real confidence that our IT is in safe hands. ”
“The Support Service team has been consistently responsive, knowledgeable, and easy to work with. Issues are resolved quickly and efficiently, with clear explanations that help us understand what’s been done and how to avoid problems in the future. Their friendly, reliable support makes a real difference to our day-to-day operations. ”
Platform Communications
