The Next Chapter for Inspired IT
If you’ve worked with us for a while, you’ve probably noticed things shifting at Inspired IT. The way we communicate, the standards we hold ourselves to, the services we lead with. That’s been deliberate.
What you’re about to read is the next part of that story. New leadership, a restructured team, and a service offering built around what Perth businesses actually need right now. These are the biggest changes we’ve made in years, and I want you to hear about them directly from me.
Emma Richards Steps Up to General Manager
From 1 July, Emma Richards steps into the role of General Manager at Inspired IT.
If you’ve worked with Emma, you won’t be surprised. She has a way of making complex things feel calm and clear, and that’s exactly what good operational leadership looks like. When Emma and I first started talking about this path, it felt right. Watching it become real is one of those moments I’ll remember.
Emma will lead the day-to-day running of the business, giving our team the structure and accountability to keep delivering at the standard our clients expect.
That standard has been rising. This is how we make sure it keeps rising.
Welcoming Pree Shivanna as Customer Success Manager
For Emma to do the GM role properly, she needs to be fully in it. That meant the Customer Success Manager role needed someone exceptional.
We found her.
Pree Shivanna joined the team on 8 June and has hit the ground running. Her background is in account management, but what stood out during our conversations was her instinct for strategy and advisory. She doesn’t just manage relationships. She helps shape what’s next for the businesses she works with. That’s exactly the kind of thinking our clients benefit from.
Compliance And Security Are Now Built In
From 1 July, our Managed Services look different. Compliance and security are no longer optional layers you add later. They’re part of the baseline.
This didn’t come from nowhere. Over the past two years, we’ve invested seriously in our own standards, achieving ISO 27001, Essential Eight, and SMB1001. I’ve always believed you can’t ask clients to hold a standard you won’t hold yourself. Now that thinking is baked into how we operate, not just what we say.
The bar is higher. That’s a good thing for your business.
A Structure Built for The Next Ten Years
Alongside the people changes, we’ve redesigned how our teams are structured. The accountability chart has been rebuilt from scratch around where the business is going, not where it has been.
The honest reason? What got us here wasn’t going to get us where we’re heading. That’s not a criticism of the past. It’s just the reality of growing a business in a market that’s moving faster than most people are ready for.
These changes also free me up to focus on what I do best: bringing on new clients and setting the vision for where Inspired IT goes from here. With this much changing across every industry right now, having someone genuinely locked in on that matters.
What This Means For You
Stronger leadership. Deeper capability. Higher standards built into the foundations rather than bolted on top.
I’m proud of the team we’re building and where we’re heading. If you want to talk through what any of this means for your business specifically, reach out. I’m always up for that conversation.
