Previously emails and phone calls were the only way to log tickets, with it sometimes becoming difficult to track the various IT related tasks that we had on the go. We didn’t have a centralised place for IT related information and updates, instead relying on email broadcasts.
Inspired IT have created standard service request forms for our business which expedites the IT process for new personnel IT set up, change of personnel details or new device quote request which streamlines the on-boarding process. Their portal gives us a live view of all our IT infrastructure and includes training materials for our staff.
We use their portal app nearly on a daily basis to review open tickets with updates from their technical team. The live data entry function (able to be used by the tech or us) is an excellent tool to communicate and safeguard the process control and avoids costly or lengthy hold ups to get our team functioning swiftly with efficiency.
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We required a modern approach to our IT solutions and the Inspired IT team brought the change we needed. Their support with ongoing management services is always at the highest level to ensure our business remains operating as it needs to. What has been of valuable assistance is their liaison with third party providers on our behalf when other areas of our business require changes or fixes. Boutique Advisers are proud to endorse Matt & his team and we look forward to continuing this relationship for years to come.
Inspired IT initially came on board to help us with a few day to day issues we were having with Office365. We have since engaged them for larger projects and are continually impressed with their knowledge, professionalism, and friendly can do approach.
We worked with Inspired-IT from the design to implementation of major software and hardware upgrade for our 128 room motel. Matt thoroughly researched all the options with our current software vendors in order to provide us with the most effective and cost efficient system proposal. We ended up following Matthews advice and virtualised several of our servers which has led to decreased maintenance and lower running costs. Matt has always been available at short notice to troubleshoot any technical issues we have had. I can highly recommend Inspired-IT for prompt, friendly and effective IT services.
We have been with Inspired IT from its inception and have had a great success in all facets of our business. Matt especially has helped us out on numerous occasions when we needed things done promptly and all of our needs were always met. We have no issue in recommending Inspired IT to anyone out there looking for a professional IT company.
Matt and the team at Inspired IT are always helpful and reliable for IT solutions.
They are extremely efficient and attend to items promptly, without us having the downtime we experienced in the past with other IT companies.
We highly recommend Inspired IT!
We have found Matt’s IT knowledge invaluable. He has shared his knowledge and experience with the District32 network and has provided first class services to our members. Before listening to Matt, we thought that all of our information on Google drive was secure – it’s NOT! Matt is reliable and professional in his approach and we’d highly recommend his services. A+++
Inspired IT have provided me with guidance, ease, fantastic ideas to improve our IT. Even some great Apps. When I contact them they are happy to help and provide me with clear communication. Plus they know how to use MACs – that is a big plus. I highly recommend their services.
