Deciding between in-house or MSP (Managed Service Provider) for your business’s IT needs is a critical choice that can significantly impact your operations and budget. Both options have their unique advantages and challenges, and the right choice depends on various factors such as your company’s size, industry, specific requirements, and long-term goals.

This article will delve into the key differences between in-house and MSP solutions, providing insights to help you make an informed decision that aligns with your business objectives.

In-House or MSP?

IT professionals are in charge of managing a variety of business functions that can improve your daily operations. MSPs can make a significant difference in a variety of ways, from assisting staff with day-to-day technical support issues to using their expertise for strategic IT planning.

While some prefer the control of an internal IT team to support day-to-day operations, allowing them to focus on growth areas, others find this approach costly and resource-intensive. Outsourcing to MSPs has become a popular alternative, offering potential cost savings and efficiency. The choice between in-house or MSP requires a clear understanding of your business requirements, weighing the pros and cons of each approach, and considering factors such as the nature of your needs and long-term goals.

Choosing whether to build and maintain your own in-house IT department or outsource your IT needs to an MSP can be a difficult decision. It’s important that you first gain a thorough understanding of the various factors. Then you must take into account factors like the nature of your business requirements, the advantages and disadvantages of each strategy, and so forth.

Is it Worth Outsourcing IT Needs to an MSP?

Every business owner wants to make the best decisions possible for their business. Of course, this is often easier said than done. This is especially true when you must choose between two equally good options.

Similarly, organisations may need help deciding whether to build an in-house IT department or outsource to a managed services provider. In reality, each option has its own set of advantages and disadvantages.

Before deciding on either option, consider the following basic questions to assess your company’s requirements:

  • Is your current IT setup not delivering the results you need?
  • Are you looking for adaptable support?
  • Do you require access to expertise that is not available in-house?
  • Do you have a problem with low productivity?
  • Do you have a problem with employee turnover?
  • Are you looking for ways to cut IT management costs?
  • Do you regularly invest in IT employee certifications and training?

If you answered “yes” to most of the questions above, there has never been a better time to decide to outsource your IT needs. Get in touch with Inspired IT today.

The Advantages of MSP over In-House Support

We’ll look at some of the key differences between working with a managed service provider and working with an in-house team in this section.

We want to give you some new insights to help you decide between an in-house IT team and a managed services provider based on your company’s needs.

Comparing Costs: In-House vs. MSP

Creating an in-house IT department can be very costly. In addition to regular rental, remuneration, and hardware and software purchase costs, there are several hidden costs. You must account for costs such as employee turnover, overtime, and ineffective IT support, among other things.

Similarly, using an MSP provider eliminates the need to pay for salaries, superannuation, and rent for larger office spaces, as well as supplies, equipment, and other expenses.

When you hire an MSP like Inspired IT, we take care of all your IT needs for a fixed flat monthly fee.  This has consistently shown to be a much more economical choice for your company over the long term.

In-depth knowledge and professional expertise

In-house IT teams typically specialise in a few areas of technology. As a result, you cannot expect them to know the answers to all of your questions or to have solutions to all of your IT problems.

It is difficult to find and hire people who completely understand your company’s needs and bring all of the necessary expertise.

MSPs, on the other hand, can give you access to a large team of IT professionals who can handle all of your IT issues at any time. Working with MSPs can help your company save time and money when evaluating and purchasing any technology-related product or service.

Fast response time

In-house IT teams are frequently stymied when attempting to juggle multiple tasks at the same time. Common responsibilities include providing technical support, analysing patches to run software updates, troubleshooting network issues, and more.

It is unreasonable to expect them to respond as soon as possible to every IT issue or support ticket since they already have so much on their plate. Because of this, slower response times frequently cause business processes to stop.

Organisations that rely on efficiently managed service providers, such as Inspired IT, receive prompt round-the-clock service.

IT Staff Shortage

Organisations must hire, train, and retain a pool of talented professionals such as accountants, human resources specialists, administrative managers, and so on to ensure that all business activities run smoothly.

Similarly, to manage technology within your organisation, you must have access to the right people.

With the global demand for IT professionals increasing, it is difficult to retain promising talent within the organisation. You live in constant fear that they will leave you in the middle of a project or find a better alternative in terms of pay.

However, when working with MSPs, you won’t have to worry about finding and keeping in-house IT personnel and can completely concentrate on your business operations.


Managed service providers (MSPs) give businesses the freedom to scale up or down on their project or operational needs. By letting you pick and choose the services and systems you want to pay for, MSPs can easily adapt their service offering to your business needs.

This level of flexibility cannot be achieved with an internal IT department because it is frequently challenging to change one’s mind after deciding to purchase a system or other IT resources.

Inspired IT team member working with a customer on their IT plan

Comparing In-House and Managed Service Providers (MSP)

When it comes to managing your IT needs, the decision between in-house and MSP can be complex. Below, we break down the key pros and cons of each approach to help you make an informed choice.

In-House IT


  • Control: Full control over IT staff and resources.
  • Customisation: Ability to tailor solutions to specific business needs.
  • Immediate Access: On-site team available for immediate support.


  • Cost: Potentially higher upfront and ongoing expenses.
  • Resource Intensive: Requires recruitment, training, and management of IT staff.
  • Limited Expertise: May lack diverse expertise across various IT domains.

Managed Service Providers (MSP)


  • Cost-Effective: Often more affordable with predictable monthly fees.
  • Expertise: Access to a wide range of IT specialists and technologies.
  • Scalability: Easily scale services up or down based on business needs.


  • Less Control: Limited direct control over the outsourced team.
  • Potential Compatibility Issues: This may require alignment with existing systems.
  • Dependence on Provider: Success tied to the reliability and performance of the MSP.

By understanding the unique advantages and challenges of both in-house and MSP, you can align your decision with your business’s goals, budget, and specific requirements. Whether you value control and customisation or cost-effectiveness and expertise, the choice between in-house or MSP will shape your IT strategy and impact your success.

Why You Need Expert IT Support

To run a successful business, you must be equipped with cutting-edge technology. Outdated technologies reduce organisational productivity while also increasing downtime and costs.

Obtaining the most recent technology, however, is only the beginning. It necessitates the hiring of well-trained subject matter experts who can quickly troubleshoot issues as they arise, maintain and monitor systems and networks, update software, and assist businesses in running smoothly.

Investing in technology is a big decision for any company, so making sure your valuable resources are in the right hands is critical. Technology can have a positive effect on an organisation and produce excellent results when it is managed well by IT professionals.

Hiring an MSP Can Significantly Improve Your IT Landscape.

Unlock the potential of your business by entrusting your IT needs to Inspired IT, a leading managed services provider (MSP) in Perth, Western Australia. We offer adaptable, customised solutions without lock-in contracts, saving you both time and money.

Our comprehensive support covers every aspect of IT, allowing you to focus on achieving your business goals. Contact our knowledgeable team today to discover how we can tailor our services to meet the unique demands of your company. Your success is our priority.