Google Debuts New User-Friendly Video Calling App, ‘Google Duo’

Google’s one-on-one video calling app, Google Duo, launched on Monday for both Android and iOS. The app is expected to be available worldwide in the next few days.

The app boasts the ability to transition from cellular data to Wi-Fi, and high speed to low speed wireless connections seamlessly, promising to allow users to continue calls from location to location without interruption. Some loss of video quality may still occur at slower connection speeds.

 

No account sign up is required to use Google Duo, and calls can be initiated with a single tap. All calls are encrypted end to end.

For Android users, a feature called “Knock Knock” provides a preview of incoming calls, even if the app isn’t open on their device. This feature also provides a preview of outgoing calls. The preview feature only works for iOS users if the app is open, and only applies to incoming calls.

Unlike Skype, Google Hangouts, or even Facebook Messenger, the app has no extra functions or features, serving strictly as a video calling application. Duo is currently only available on mobile phones, with Google electing to start small. Duo is a basic, straightforward app that is easy to learn and use, with more in common with FaceTime than Skype. But whereas FaceTime only works between Apple devices, Google Duo is compatible with any mobile platform.

While video calling is fairly commonplace today, its generally not most people’s preferred method of communication. One of the biggest issues is the myriad of issues that arise when devices try to communicate via a video connection. There is a tendency for calls to not work well, or just not work at all because of compatibility challenges. Google Duo is attempting to address the latter issue. How successful they’ll be, and what kind of impact that will have on video calling as a whole, remains to be seen.

Have questions about video conferencing applications for business? Contact {company} at {phone} or {email} for more information about the options available to you. We’re the trusted IT professionals for businesses in {area}.

Dropbox Hacked: Yet Another Argument for Better Encryption

You may have heard that 68 million Dropbox users were recently told by the company that they needed to change their passwords due to a general hack of their database. The hack occurred in 2012, but it was only after years of persistent rumors by Netizens and cybersecurity mavens that Dropbox finally came clean about the hack. Dropbox completed performing a forced password reset for 68 million people just last week. Dropbox is merely the latest Web-based startup or organization that has faced having many millions of their customers affected by a single data breach. 5GB of files were obtained by Motherboard via Leakbase, a data breach notification service. The hacked cache of files includes email addresses and hashed user passwords, but, interestingly, almost half (32 million) of the passwords are secured by bcrypt, a strong hashing function, leaving the rest hashed by the hashing algorithm known as SHA-1.

Encryption

Dropbox Speaks

Head of Trust and Security for Dropbox Patrick Heim told the world that his company had successfully completed the password reset process, and all affected users of his popular service were covered. Says Heim, “We initiated this reset as a precautionary measure, so that the old passwords from prior to mid-2012 can’t be used to improperly access Dropbox accounts. We still encourage users to reset passwords on other services if they suspect they may have reused their Dropbox password.”

No Illegal Access?

According to a Dropbox spokesperson, the company has found no evidence that any Dropbox account was illegally accessed, although Tech News journal FossBytes reports that, “The Dropbox dump also hasn’t appeared on any major dark web marketplace” which sounds suspiciously like damning with faint praise for yet another outfit that has unwittingly exposed millions to an account and data breach – as well as a breach of inherent trust. Leave it to a third party (FossBytes) to take it upon themselves to advise Dropbox users to change their passwords immediately, and also choose strong passwords that are changed “from time to time,” a.k.a. every few months. This is probably a habit everyone should get into for any website containing personal data they can’t afford to have hacked.

The Argument for Better Cloud Security

The Dropbox debacle underlines the need for better cloud storage security, as that’s what type of platform Dropbox is and was at the time of the hack of their database in 2012. Some may argue that cloud security has advanced significantly in the intervening four years, but – has it advanced enough? The company claims that those passwords that were reset or accounts that were created after 2012 have no chance of being affected, but how can the Web-buying and online-using public be 100% secure in that notion? Lightning doesn’t often strike twice, that’s true. But, there are demonstrable patterns of malicious behavior by hackers, combined with a Web-using public that tends to let down its guard that should bring a rallying cry from IT experts and cybersecurity specialists everywhere: “Encrypt, reset, and be ever-vigilant out there.”

Consult an IT Pro About Passwords and Data Encryption

{company} is the leader in providing managed IT services in {city}. Contact our expert IT staff at {phone} or send us an email at {email} if you have any questions or concerns regarding data encryption, passwords, or protecting your valued data online, and we will be happy to answer any and all your questions.

Live Long & Prosper With Cloud Storage

How Cloud Storage Pricing is Helping Companies Prosper

Many small, medium, and larger businesses have migrated their IT networks in recent years to cloud-based computing options. This is for very good reasons – businesses utilizing cloud services gain a number of benefits, not the least of which is money saving via the assurance of adequate backup, disaster recovery, and business continuity. And, cloud computing is also helping in the cost-cutting department in a number of other ways, which we will examine.

Perform a Data “House Cleaning”

In order to cut cloud storage costs, you will want to perform an evaluation and data storage house cleaning, which focuses on:

  • A by-department file storage allocation analysis
  • Discovery of what types of files are being stored – is there any misuse of storage space?
  • What is the by-file data access need, and are you spending more for fast retrieval than it’s actually using?

Access Control and Data Retention

You will also want to make sure your access groups are clearly defined, organized properly, and that permissions aren’t being granted to parties who have no inherent need for it. Studies show that companies polled in a recent study showed 62% of employees have access to data and saving to cloud storage which they should not. Another good tip is to archive the data you don’t need immediate access to; consolidate multiple files if you can do it, and have a deletion policy in effect that’s standardized, i.e. discard files after 5, 7, or 10 years of disuse, for instance.

Cloud Pricing

You can cherry-pick the particular features and applications you want in cloud storage and computing options. Understanding your needs, based on the above recommendations, will get you that much further down the road to common sense solutions for your cloud services needs, and thus, more savings in the short and long run.

Act Now and Save More

Cloud computing and storage costs are currently on the rise, due to the huge increase in demand, even though they can end up saving you money. Acting right now to secure your company cloud-based storage options will save you money in the long run, for multiple reasons. Waiting until disaster strikes via cost-cutting procrastination in the short-term will spell financial and data loss disaster down the road, should it strike.

Ask the IT Experts

If you are interested in upgrading your office IT network to cloud-based computing options, contact an IT professional today. {company} is the leader in providing managed IT services in {city}. Contact our expert IT staff at {phone} or send us an email at {email} if you have any questions or concerns regarding cloud computing services, and we will be happy to answer any and all your questions.

How to Identify and Protect Your Company From the Latest Hacker Schemes

There is no doubt that the internet has made doing business across the street or across the world easier. Borders and barriers don’t exist for the most part (except in certain totalitarian countries). You can reach customers around the world 24/7. Now that the internet is firmly entrenched as a major tool for business for communications, marketing, data storage and information sharing; risk is involved with usage, and criminals seem to always be a step ahead of virus and malware protection using a basic online protection source.

So, let’s take a look at some of the most popular ways that small- and medium-sized businesses are hacked and how your business can protect itself from them.

Popular Hacker Schemes

Literally hundreds, if not thousands, of schemes exist for stealing data such as personal financial information (PFI) and personal identifying information (PII). In addition to stealing your data, a newer scam has come into play against businesses of all sizes called ransomware. Let’s get started.

Phishing Scams

Email phishing has been around as long as email has, but phishing expeditions have migrated from exclusively attacking individuals to include businesses too. The most common ways that this type of scam works is that you receive an enticing email with an attachment to open. These emails are sent out by the thousands from criminals that want to access your stored data so they can use any PPI and PPF you have about your customers. Generally, the email looks legitimate, has no grammatical errors, and often includes the legitimate logo of the company for which the email purports to come.

Industry experts have estimated that only 0.4 percent of people receiving these fake emails fall for the criminal’s ploy. Sure, it doesn’t sound like a high risk, but it is extremely powerful for criminals who send out hundreds of thousands of these emails; with just a 0.4 percent response rate, they have entrapped data from 400 businesses.

Buffer Overflow

This scheme works when a black hat hacker responds to an online form. The hacker inputs more data than your business system can handle; included in the excess data is code that is complex and designed to:

  • Steal your data;
  • Cause harm to your system; or
  • Provide the hacker with a backdoor into your network

Ransomware Attacks

First used against individual computer owners, ransomware also has become a huge income source for the black hat gangs. They gain access to your system by sending a member of your company an email that offers a free download or newsletter. People that open this kind of email also open the floodgates for cybercriminals to take control of your system. Another point of entry is from an infected website offering downloads. Once your system is breached, all your data is encrypted, and to get it back, you must pay a ransom.

Prevention of Cyberattacks

You can do a lot to prevent cyberattacks from succeeding. Following are some tips to help your business stay secure.

  1. When individual passwords are needed, have employees create random passwords, including upper and lower case letters, numbers and some symbols. Never use an actual word as programs can easily hack them. The longer the password, the more secure it is.
  2. Educate employees at all levels of your organization about the dangers of opening emails from strangers or downloading items from unknown sources on the internet.
  3. Invest in the best antivirus and anti-malware protection available.
  4. Patch all software as soon as a patch arrives. Update software too when updates become available.
  5. Consider using an outside managed services security provider to help keep your system safe and secure.

{company} is the trusted choice when it comes to staying ahead of the latest information technology tips, tricks and news. Contact us at {phone} or send us an email at {email} for more information.

Office 365 Users Beware: A Bold New Ransomware Threat Emerges

If you had to make a list of the most pressing threats that Internet users face today, ransomware would undoubtedly be right at the top. Now, thanks to a massive zero-day attack by a particularly tricky group of hackers, Microsoft Office 365 users in particular need to be incredibly careful moving forward.

What is Ransomware?

At its core, ransomware operates a lot like a traditional computer virus with a particularly sinister twist. When a rogue piece of software is downloaded and executed on a user’s computer, it snaps into action and actually encrypts the contents of that drive almost immediately. Encryption essentially “scrambles” information, making it impossible to get at a particular block of data without the appropriate encryption key.

Because only hackers have the encryption key, this essentially locks a user out of their own data. Their only choice is to pay a predetermined “ransom” to get access to the keys and to get their information back, but even this is not a guarantee.

Why Office 365 Users Should Care

Previously, ransomware only targeted files stored locally on a computer’s hard drive – meaning that anything that was stored in Microsoft Office 365 or another cloud-based service would be unaffected. According to a new report published by Avanan, however, this is no longer the case. Even though Office 365 has a number of sophisticated security tools built-in designed to prevent exactly this type of thing from happening, new variants of the “Cerber Ransomware” strain are now going after Office 365 email users in particular.

This means that if you were previously counting on Office 365 to alert you to any vulnerabilities and to prevent this type of thing from occurring, you’re out of luck. It is now more important than ever to follow Internet safety best practices and, if you’re a business owner, to educate your own employees of the same.

By far, one of the best ways to avoid becoming a target of ransomware is to avoid downloading files from senders that you are not already familiar with. If you get a random email out of the blue that has a file attached, do NOT download it and execute it on your computer. Also be on the lookout for clear signs of phishing and other types of SPAM email that could have these files hidden inside.

Regular backups to a secure, off-site location are also important as if you DO fall victim to a ransomware attack, these could be your only way to get things back up and running again when you come out safely on the other side. Even if your entire hard drive is encrypted, you can still wipe the entire operating system and start from scratch. You can then restore your system using the most recently available backup copies, circumnavigating the ransomware’s encryption and picking right back up where you left off.

This will only work, however, if the backups are stored in a secondary location NOT connected to the host computer. If they are only stored in a separate location on the same hard drive, they too will be compromised during the attack.

At {company}, we’re incredibly proud that you’ve chosen us as your go to source for all of the technology tips, tricks, news and other information that you need to run the type of business you’ve always wanted. If you’re looking for more information about this or any of the other important industry topics that we’ve covered, please feel free to send us an email at {email} or to give us a phone call at {phone} today to speak to someone in more detail.

What the SharePoint iOS App Means for the Future of Your Business

One of the most important technological tools that an office has at its disposal is by far its local intranet. These powerful networks are designed to be the digital support system employees need when they need it the most, with the only real limitation being that they have historically been confined to a single physical location – until now. Thanks to the recently released SharePoint mobile app for iOS, it is now possible to have constant access to an office intranet right from the palm of your own hand – regardless of where you happen to be.

The Future of SharePoint Starts Now

The new SharePoint mobile app for the iOS platform (compatible with all current and last generation iPhone and iPad devices) allows businesses to still have the additional security inherent in an intranet, but gives them the additional benefit of being able to access inter-office portals, content, sites and contacts while on the move.

One of the most notable aspects of the new SharePoint app is that it is built on the foundation of Microsoft Graph’s intelligent machine learning technology, meaning that it literally gets smarter the more you use it. By making use of the GPS capabilities inherent in all iPhone devices, it actually makes it easier to access certain documents and people based on the larger context of your surrounding areas.

Breaking Down SharePoint for iOS

One of the most essential features of the SharePoint for iOS mobile app is the “Sites” tab, which automatically populates with a list of the sites both that a person is following and that they visit on a regular basis. Selecting a site will not only show users a list of the ways they’ve recently engaged with that site, but can also provide quick and easy links to things like pages, lists, subsites, site-specific documents and more. Unique sharing options are also available to make sending an important document or list to colleagues as easy as just a few quick taps of your finger.

SharePoint for iOS Compatibility

The current version of the iOS SharePoint mobile app works with both the 2013 and 2016 versions of SharePoint Server, as well as with all SharePoint Online in Office 365 accounts. It is also compatible with both on-premises and hybrid intranet environments.

It’s also important to note that the SharePoint mobile app is designed from the ground up to link with other Microsoft Office apps that users may have on their iPhones. In addition to seeing files on a local office intranet, the “Recent Files” option will also show users a list of documents they’ve recently created using Microsoft Word or Microsoft PowerPoint, for example. Along the same lines, accessing a SharePoint document library within a pre-existing team site also automatically opens the OneDrive mobile app for iOS, allowing for a much deeper and more organic level of sharing and discovery services.

With the SharePoint for iOS mobile app, businesses now have a bold new tool to use to unlock true mobility anytime and anywhere with no exceptions. Even something like an iPhone can instantly become as powerful and as productivity-friendly as a desktop computer located back in the office, allowing even smaller businesses the ability to compete with their much larger brethren on the new battlefield that is the digital world in which we all now live.

{company} is the trusted choice when it comes to staying ahead of the latest information technology tips, tricks, and news. Contact us at {phone} or send us an email at {email} for more information.

Microsoft Bookings: How Scheduling Software Can Revolutionize Your Business

Ironically, one of the major factors that takes up a huge amount of time in the day of a business owner involves creating the types of appointments that were supposed to make things easier in the first place. Though manually creating appointments certainly helps you with everything from customer flow to staffing, manually entering this information into a system like Outlook can still take a great deal of time.

Until now. In July of 2016, Microsoft launched a new Microsoft Bookings feature for Office 365 users that not only automates a large degree of the scheduling process but also helps better position business leaders everywhere for success both now and for all time.

What is Microsoft Bookings?

Microsoft Bookings is an add-in for all Office 365 users that not only effortlessly integrates into your existing Office 365 deployment but can also be added to your website to give your customers the ability to schedule their own appointments right away. The immediate benefit of this is that you can now take appointments 24 hours a day, seven days a week – even when the business is closed or when nobody is around to pick up the phone.

All a customer has to do is navigate to your business-specific website, choose a day and time (along with other options like staff members or specific services), enter their contact information, and they’re done. The appointment is created and both you and the customer are automatically alerted.

Diving Deeper Through Customization

Perhaps the biggest benefit of Microsoft Bookings is that it is completely customizable for your particular company. You get to decide what services customers can schedule appointments for, how long each one of those services will take, which staff members will be available for them to choose from, and more. By customizing your Microsoft Bookings deployment for your own enterprise, you get to avoid things like not having too many staff members on hand, overbooking, and other things that could lead to dwindling client satisfaction.

With something like Microsoft Bookings, if you know that Staff Member A is the only person who offers Service Z and that employee can only handle five appointments in a day, new customers will be automatically denied new appointments based on that person’s availability. If that employee is away for a week on vacation, you don’t have to worry about notifying anybody – Bookings will reflect all of this information automatically.

Another one of the major benefits of Microsoft Bookings comes by way of how customers are able to interact with it from the comfort of their own homes. In an effort to reduce missed appointments, Bookings automatically sends confirmation and reminder emails to the customer so that you don’t have to do so yourself. If a customer needs to reschedule or cancel an appointment, they don’t even have to think about picking up the phone. They can make all of the adjustments they need right from your Microsoft Bookings website, at which point you will be automatically notified and you can make your own internal adjustments accordingly.

More than anything, the major benefit that you’ll receive from Microsoft Bookings is one of time. Instead of spending time manually creating appointments and keeping them up to date, you and your employees are now free to focus your efforts elsewhere on those activities that will truly help move your organization forward.

{company} is the trusted choice when it comes to staying ahead of the latest information technology tips, tricks, and news. Contact us at {phone} or send us an email at {email} for more information.